Frequently Asked Questions
Warranty & Authorized Dealer Status
Are Cinesound products covered by an official warranty?
Yes. All products sold on Cinesound.in come with the official manufacturer's warranty valid in India. We are an authorized dealer for every brand we carry, so your warranty is fully backed by the brand's Indian service network.
How long is the warranty period?
Warranty duration varies by brand and product category — typically 1 to 3 years. The specific warranty period is mentioned on each product page. Warranty cards (where applicable) are included in the box.
How do I make a warranty claim?
Contact us at info@cinesound.in with your order number and a description of the issue. We will guide you through the brand's authorized service process.
Delivery & Shipping
Do you deliver across India?
Yes, we ship pan-India. Delivery is available to most pin codes through our trusted logistics partners.
How long does delivery take?
Standard delivery takes 5–8 business days for most locations. Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune) typically receive orders within 3–5 business days. Remote or hilly areas may take up to 10–12 business days.
Is there a shipping charge?
Shipping charges, if any, are displayed at checkout. Many products qualify for free shipping — check the product page for details.
Will I receive a tracking number?
Yes. Once your order is dispatched, you will receive a tracking link via email and/or SMS so you can monitor your shipment in real time.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for products that are unused, in original sealed/factory condition, and with all original packaging, accessories, and documentation intact.
Are returns accepted for high-value audio equipment?
Due to the nature of high-value electronics, returns are accepted only for items that are Dead on Arrival (DOA), have a manufacturing defect, or were incorrectly shipped. Change-of-mind returns are not accepted for opened products.
How do I initiate a return or exchange?
Email us at info@cinesound.in within 7 days of delivery with your order number, photos of the product and packaging, and a description of the issue. Our team will respond within 1–2 business days.
Who bears the return shipping cost?
If the return is due to a defect or our error, we cover the return shipping. For other eligible returns, the customer is responsible for safe return shipping.
Payment Options
What payment methods do you accept?
We accept a wide range of payment options via Razorpay:
- Credit & Debit Cards – Visa, Mastercard, RuPay, Amex
- UPI – Google Pay, PhonePe, Paytm, BHIM, and all UPI apps
- Net Banking – All major Indian banks
- Wallets – Paytm, Mobikwik, and others
- EMI – No-cost and standard EMI on select cards
- Cash on Delivery (COD) – Available for eligible orders and pin codes
Are prices inclusive of GST?
Yes. All prices displayed on Cinesound.in are inclusive of all applicable taxes (GST). There are no hidden charges.
Is it safe to pay online on Cinesound?
Absolutely. All transactions are processed through Razorpay's PCI-DSS compliant, bank-grade secure payment gateway. Your card and payment details are never stored on our servers.
Product Authenticity
Are all products genuine and brand new?
Yes. Every product sold on Cinesound.in is 100% genuine, brand new, and factory sealed. We source directly from authorized brand distributors and importers in India.
How can I verify authenticity?
Each product ships with the original manufacturer's box, serial number, and warranty card (where applicable). You can verify the serial number directly with the brand's Indian support team if needed.
Setup & After-Sales Support
Do you offer setup assistance?
We provide guidance on product setup and configuration via email and phone. For complex AV systems, we can recommend professional installation partners in select cities.
Where can I get technical support?
Reach us at info@cinesound.in or through our Contact page. We aim to respond to all queries within 1 business day.
Do you have a physical store I can visit?
We currently operate as an online-only store. However, for high-value purchases, we can arrange a product demonstration in select cities — contact us to enquire.
