Restocking and Handling Fee
For any order that is accepted for return, we issue store credit and charge a 35% restocking and handling fee.
- – Returns should be made within 7 days of your purchase (For example, if we receive your order on the 1st of November, the last day to be able to return your item(s) is 7th of November) in original, undamaged and unopened packaging. Any item(s) being returned should also be returned with any accessories, manuals and items that may have been bundled with the item(s).
- – Products should be accompanied with the original sales invoice for store credit.
- – If the product is not returned in its entirety or if the packaging/product has been damaged or the product has been unboxed, or if accessories are missing, we reserve the right to refuse acceptance of the item or deduct additional charges on the store credit amount as applicable.
- – If the product has been cleared (no damaged packaging, sealed unit, all manuals/items/accessories accounted for), the full amount would be issued as store credit within 7-10 working days (minus the 35% restocking and handling fee).
- – If the product has been ordered but it has not been shipped, then you can cancel the order and avail 100% store credit towards purchase of any other item available on AVStore.in . Please note that we will not be able to refund the amount once order is placed.
- – Due to the nature of high-end products we are authorised dealers for, not all products qualify for a return. In the event of a defective unit, the unit will be replaced with an identical unit. Furthermore, if we are unable to supply a replacement unit within 30-45 days, we will issue store credit.
1. Overview
At CineSound, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, our Refund and Returns Policy outlines the terms and conditions for returning products and receiving a refund. By purchasing from CineSound, you agree to these terms.
2. Eligibility for Returns
- Time Frame: You have 30 days from the date of delivery to return an item.
- Condition: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. All accessories, manuals, and components must be included.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Products that have been used or damaged by the customer.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
- Gift cards, downloadable software, and personalized items.
4. Return Process
- Initiating a Return: To initiate a return, please contact our customer service team at info@cinesound.in or 096505 75888. Provide your order number and the reason for the return.
- Return Shipping: You are responsible for paying the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets the return eligibility criteria. We will notify you of the approval or rejection of your return.
5. Refunds
- Refund Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within [Specify Time Frame, e.g., 7-14 days].
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is returned with missing components or is not in its original condition).
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return was due to our error.
6. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@cinesound.in with details of the issue.
- Exchange Process: Upon approval, we will send you instructions on how to return the defective or damaged item, and a replacement will be sent to you at no additional cost.
7. Late or Missing Refunds
- Processing Time: If you haven’t received a refund within the specified time frame, first check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at info@cinesound.in .
8. Contact Information
For any questions regarding our Refund and Returns Policy, please contact us at:
CineSound
Address: Khasra No 355/1/2, 100 feet Road ,MG Road, Ghitorni, New Delhi 110030, Delhi, India, Delhi
Email: info@cinesound.in
Phone : +91 09650-575-888